Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@shopginga.com, or submit a return or cancellation request through your account portal. Please note that returns will need to be sent to the following address:

Rua 4 de Infantaria, 62a
1350-135 -  Lisboa, Portugal.

If your return is accepted, we'll send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@shopginga.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. This is separate from — and in addition to — your legal right to a repair, replacement, or refund for goods that are faulty or not as described.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Personal care and hygiene items can only be excluded from return if they are sealed for hygiene reasons and the seal has been broken or removed after delivery. If the item is still sealed, it remains eligible for return.

Gift cards are non-returnable.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellations

You may cancel your order at any time before it has been fulfilled, at no cost. Once an order has been fulfilled and shipped, our standard return process applies instead.

European Union right of withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days, for any reason and without giving any reason — including on items purchased at a discount or during a sale. This right exists independently of, and takes priority over, the general policy above wherever the two differ.

The withdrawal period expires 14 days from the day on which you, or a third party indicated by you, receive(s) the last item of your order. If the withdrawal period ends on a weekend or public holiday, it is extended to the next business day.

How to exercise your right of withdrawal: you must inform us of your decision by submitting a return or cancellation request through your account portal, or by contacting us at hello@shopginga.com, before the withdrawal period expires. Once you've informed us of your decision, you then have a further 14 days to send the item back to us.

Effects of withdrawal: upon receipt of your returned items, we will reimburse all payments received from you, including standard delivery costs, within 14 days — using the same payment method you used for the original transaction. You are responsible for the direct cost of returning the goods, unless otherwise stated (we currently provide a free return label for all eligible returns, as noted above).

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method: within 14 days for EU withdrawal requests (counted from when we receive the item back, or from your withdrawal notice if that comes later), or within 10 business days for other approved returns. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at hello@shopginga.com.